Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

What emails does Shoporama send to my customers?

Overview of automatic emails Shoporama sends to your customers - order confirmation, abandoned baskets, track-and-trace, product reviews, and more.

Shopejer

What is the difference between open basket and closed basket?

Understand the difference between open and closed baskets in Shoporama - stock reservation, customer experience and which type is right for your online store.

Shopejer

How to switch between open and closed basket

Step-by-step guide to enable or disable open basket in your Shoporama online shop - and what you need to be aware of.

Shopejer

Create manufacturers in Shoporama

Guide to creating manufacturers in Shoporama - a legal requirement for certain products from 2025.

Shopejer

Create security profiles

Guide to creating security profiles for products in Shoporama according to EU regulations.

Shopejer

GPSR fields on products

Guide to implement GPSR fields (manufacturer and safety profile) on products according to EU regulations.

Shopejer Developer

Price monitoring of competitors

Guide to setting up competitor price monitoring in Shoporama.

Shopejer

Shoporama Tracking

Complete guide to Shoporama's built-in tracking engine. Set up server-side tracking and send data to Facebook, Google, Pinterest, Snapchat, TikTok and LinkedIn.

Shopejer Developer

Facebook Conversions API

Guide to setting up the Facebook Conversions API on your Shoporama online store via the built-in tracking engine.

Shopejer

How do I receive payment online?

What does it take to accept credit card or MobilePay payments online? Read about acquiring agreements, payment gateways and alternative payment methods.

Shopejer

Setting up OnPay

Step-by-step guide to setting up OnPay as a payment gateway on your Shoporama online store. Supports payment links, capture, refund and cancel.

Shopejer

How to switch to Smarty 4

Guide to upgrading your Shoporama webshop from Smarty 2 to Smarty 4. Smarty 4 is faster, more secure and runs on PHP 8.

Developer

MakeInfluence tracking

Guide to implementing the MakeInfluence tracking pixel on your Shoporama webshop to track sales from influencer collaborations.

Shopejer

Set up Daisycon tracking on your webshop

Guide to implementing Daisycon conversion tracking on your Shoporama webshop with correct Smarty code.

Shopejer

Print PostNord parcel labels from Shoporama

Guide to setting up PostNord integration and creating parcel labels directly from the Shoporama admin.

Shopejer

How to create the most common landing pages

Guide to creating landing pages in Shoporama with rules for brands, price ranges, extra fields and more.

Developer

Priceshape feed

Guide to setting up a Priceshape feed on your Shoporama online store via an XML file and a landing page.

Shopejer

Split your feeds into multiple pages

Guide to paginating custom XML feeds built with landing pages so they don't exceed system limits.

Developer

Optimizing images for mobile

Guide to using responsive images with srcset in your Shoporama theme to provide optimized images for mobile users.

Shopejer

Language support in themes

Guide to using the translation feature in Shoporama themes with Smarty t-tags and language files.

Developer

Showing 121–140 of 285 Articles

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