Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

ABC analysis: Find out which products make you money

Learn how to use ABC analysis to prioritize your assortment, optimize your inventory and focus on the products that actually drive your business.

Shopejer

Price history and the Omnibus Directive

Shoporama automatically logs price changes and calculates the correct pre-price according to the Omnibus Directive (EU 2019/2161). The default themes support it as a theme setting, and custom themes can use getLowest30DayPrice().

Shopejer

Upload supplier packing slips for inventory update

Upload delivery notes from your suppliers as a PDF or image and let AI automatically extract item numbers and quantities for stock updates.

Shopejer

Restrict payment methods to specific countries

Restrict which payment methods are shown in checkout based on the customer's country of delivery.

Shopejer

Create orders directly from the customer overview

Create orders directly from your customer overview with customer details automatically populated.

Shopejer

Reverse related products

Understand the difference between related and unrelated products and how to set them up.

Shopejer

Import products from Magento 2

Guide to importing products from Magento 2 to Shoporama via CSV file.

Shopejer

Export sales data from the product overview

Export a CSV file with sales data for your products within a given period.

Shopejer

Dynamic tags in product texts

Use dynamic tags like [MONTH], [YEAR] and [FREESHIPPING] in product descriptions and meta titles to keep content current.

Shopejer

Set up ViaBill on Shoporama

Guide to setting up ViaBill as a payment option on your Shoporama online shop. Learn how to add the ViaBill script, display the price on the product page and set up ViaBill as a payment gateway via Quickpay or ePay.

Shopejer

Create a discount code

Complete guide to creating and managing discount codes in Shoporama - percentage discount, fixed amount, free shipping, restrictions and more.

Shopejer

The newsletter module

Complete guide to Shoporama's built-in newsletter module. Learn how to create campaigns, segment recipients, use A/B testing, set up automatic triggers and popup signup forms.

Shopejer

POS - Point of Sale

Learn how to use Shoporama's POS system to sell products in your physical store. Log in with your Shoporama account, scan barcodes, add products to the cart and create orders directly.

Shopejer

Mass editing of products

Guide to bulk editing products in Shoporama - edit prices, inventory, SEO fields and more in a spreadsheet-like interface.

Shopejer

Build your own feeds

Guide to building your own product feeds in CSV, XML or JSON format with Shoporama's custom feed feature.

Shopejer

Own stylesheet (Custom CSS)

Add custom CSS to your Shoporama online store and admin backend. Customize colors, fonts, layout and hide elements without changing theme files.

Shopejer Developer

Order flow and automated emails

Understand the entire flow from checkout to order confirmation. Learn when automatic emails are sent, what happens with different payment methods and how EAN orders are handled.

Shopejer

SEO in Shoporama

Complete guide to the SEO features in Shoporama - from meta tags and sitemap to Google Shopping and AI Assistant.

Shopejer

Customer groups and segmentation

How to create customer groups and segments in Shoporama for targeted marketing and newsletters.

Shopejer

B2B sales in Shoporama

How to sell to businesses (B2B) and public institutions (B2G) in Shoporama with CVR, EAN and differentiated VAT.

Shopejer

Showing 121–140 of 293 Articles

Still need help?

Our support team is ready to help you