Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

The newsletter module

Complete guide to Shoporama's built-in newsletter module. Learn how to create campaigns, segment recipients, use A/B testing, set up automatic triggers and popup signup forms.

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Campaigns

Learn how to create promotions in Shoporama that automatically give your customers a discount. Choose from five promotion types: fixed price, cheapest free, percentage discount, amount-based discount or combination discount.

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Stepper discount on products

Here's how to set up volume discounts so customers get a better unit price when they buy multiple units of the same product. This is set up for each product under the "Volume and Tiered Discounts" tab.

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Create volume discounts on products

How to automatically give customers a discount when they buy more of the same product. The quantity discount is set up per product in the Quantity and staircase discount tab.

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Digital fortrydelse: lad kunderne fortryde købet online

Sådan virker den digitale fortrydelsesfunktion i Shoporama. Kunden fortryder købet online i to trin, du får besked, og ordren markeres automatisk.

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Vis butikkens adresse og et kort på din webshop

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Show Facebook and Instagram on your online store

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How to add a background video to your front page

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Sådan laver du en størrelsesguide i Delaware-temaet

Trin-for-trin guide til at sætte en størrelsesguide op i Delaware-temaet på Shoporama. Aktivér theme-setting, opret en webshop-side og en produktlabel med ens tag, og vis guiden i en accordion på produktsiden.

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Mine ordremails kommer ikke frem

Sådan finder og løser du problemet, når ordremails fra Shoporama ikke kommer frem eller lander i spam. Den hyppigste årsag er DMARC efter flytning til Microsoft 365 eller Google Workspace.

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Find ID på produkt, kategori, ordre og andre objekter

Sådan finder du produkt-ID, kategori-ID, ordre-ID, profil-ID og webshop-ID i Shoporama. ID'et står altid i URL'en efter /edit/ og bruges i CSV-import, REST API og AI-integrationer.

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Setting up QuickPay

Guide to setting up QuickPay as a payment gateway on your Shoporama online shop. Supports Dankort, MobilePay, Visa, Mastercard and many more.

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Attach terms and conditions to the order confirmation

Sådan vedhæfter du dine handelsbetingelser som PDF til ordrebekræftelsen i Shoporama.

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Customize which tools Claude can use in your shop

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Import products via CSV

Complete guide to importing products with a CSV file in Shoporama - including format, fields and tips.

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Delaware-themed configuration and customization

Complete guide to setting up the Delaware theme on your Shoporama online store. Footer, mega menu, colors, payment icons, Trustpilot, Instagram link and much more.

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How to create and run a split test in Shoporama

Step-by-step guide to create and run a split test (A/B test) in Shoporama. You will learn how to clone a page setup, stylesheet, or split test entire themes, create the test, read the statistics and let the system find the winner automatically.

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Stock records and batch management

Get full traceability of all movements in your inventory. How stock records and batch management work in Shoporama, including FIFO picking, expiration dates and lot traceability.

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Set up Heysender integration

Guide to setting up Heysender integration so your transactional emails support DMARC, SPF and have better deliverability.

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Shoporama Tracking Engine: Server-side tracking for all major platforms

Shoporama's tracking engine (developed with 1260 A/S) sends data from your webshop directly to Facebook, Google Ads, GA4, Pinterest, Snapchat, TikTok, LinkedIn and Microsoft Ads. Server-side tracking, Consent Mode and Conversion API in one module.

Shopejer Developer

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