Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

How the e-conomic app handles products

Explanation of how products are handled in the new e-conomic app and what is different from the old integration.

Shopejer

Typical errors in the E-conomic integration

Overview of common errors in the e-conomic app and how to fix them.

Shopejer

Set up E-conomic integration

Step-by-step guide to install Shoporama's e-conomic app from the App Store and set up automatic transfer of orders.

Shopejer

How the E-conomic integration works

Detailed explanation of what the e-conomic app transfers, when, and how VAT, debtors and discounts are handled.

Shopejer

Credit notes and refunds

Complete guide to credit notes and refunds in Shoporama, including partial refunds, full credit notes and transfer to accounting systems.

Shopejer

Troubleshooting E-conomic integration

Guide to troubleshooting the e-conomic app in Shoporama. Fix sync issues, failed transfers and incorrect posting.

Shopejer

HTML fields: Insert Cookiebot, GTM and other scripts in your online store

How to use Shoporama HTML fields to insert Cookiebot, Google Tag Manager, Facebook Pixel, chat widgets and other custom HTML/JavaScript on your online store.

Shopejer Developer

Set up Google Shopping Feed

Guide to setting up Google Shopping Feed in Shoporama so that your products appear in Google Shopping.

Shopejer

Handle returns

Guide to Shoporama's returns center - handle returns, create credit notes, and manage customer return requests.

Shopejer

Set up demo shop: test new ideas without risk

How to create a free demo store in Shoporama, copy products from your existing store and test changes safely without disrupting operations.

Shopejer

E-label in your webshop, badge and compliance guide

Complete guide to setting up the e-label badge in Shoporama and fulfilling the e-label compliance checklist with responsibilities and FAQ.

Shopejer

Discount code statistics - measure the impact of your discount codes

See how many orders use discount codes, what it costs you in discounts and whether the discount codes drive additional sales or just give away margin.

Shopejer

Visitor statistics - understand your eCommerce traffic

See how many people visit your webshop, where they come from and how they behave. Understand sessions, bounce rate and traffic sources.

Shopejer

Extensions from the theme (theme extensions)

Learn how theme extensions work in Shoporama. Themes can define additional product fields such as YouTube video, badges, color selectors, and repeat fields that the store owner fills in per product. Guide for both store owners and theme developers.

Shopejer Developer

Bought together - find products that sell better side by side

The 'Bought together' statistics page shows which products are most often ordered in the same order. Use the data to add related products and increase your average purchase.

Shopejer

The big guide to redirects

Complete guide to redirects in Shoporama. Learn when and how to create redirects and avoid losing rankings in Google.

Shopejer

Statistics and analytics in Shoporama

Get an overview of Shoporama's built-in statistics tools: dashboard, revenue, profit margin, ABC analysis and much more. Learn how to use data to make better decisions.

Shopejer

Discount code statistics - measure the impact of your discount codes

Understand how your discount codes affect revenue and order value. Shoporama's discount code statistics give you an overview of discount share, AOV difference and usage per code.

Shopejer

Sales per channel - see which channels are driving revenue

Find out which channels are generating revenue in your online store. Shoporama's sales per channel statistics show revenue, orders and AOV per channel.

Shopejer

Timing analysis - find your busiest sales periods

Find out when your customers shop with Shoporama's time of day analysis. View heatmaps of days of the week and times and use the insights to time campaigns and newsletters.

Shopejer

Viser 1–20 af 288 artikler