Book a call

Fill out the form and we will call you back as soon as possible

If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Phone number in MobilePay

Why the phone number is not pre-filled in MobilePay and what the customer can do.

Shopejer

Hreflang and alternate tags for multilingual webshops

Guide to creating hreflang alternate tags for products in Shoporama stores running in multiple languages.

Developer

Product overviews

Shoporama product overview guide: Search, filter, sort and mass edit your products efficiently from the product list.

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Edit product

Guide to the product editing page in Shoporama. Review of all sections: general, descriptions, images, categories, labels, stock, profiles, variants, quantity discount, bundles, credit, extra fields, search, related products, files, subscription, VAT, environment and price monitoring.

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Order queue

Guide to the order queue in Shoporama. See the status of automatic order actions such as capture, invoicing and stock pull, and learn how to manage the queue.

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Order labels

Guide to order labels in Shoporama. Create color-coded labels to organize and categorize your orders and set up automatic allocation based on customer or order type.

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Google Ads conversion tracking

Guide to setting up Google Ads conversion tracking in Shoporama. Measure purchase, add to cart and checkout actions with Conversion ID and Conversion Labels.

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Categories in your webshop

Learn how to create and manage categories in your Shoporama online store. Guide to hierarchical structure, SEO settings, importing via CSV, sorting and tips for good category structure.

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Suppliers in Shoporama

Guide to suppliers in Shoporama: create and manage suppliers, associate them with products, use the order list, statistics and dropshipping feature.

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Brands and brands in Shoporama

Guide to brands and brands in Shoporama: create brands, upload logos, link to brand pages, use in filtering, Google Shopping and statistics.

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Countries and currencies

Guide to setting up countries, VAT rates, VAT zones, shipping options and currency in your Shoporama online store.

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Product profiles and variants

Guide to product profiles and variants in Shoporama. Understand how profiles, attributes and variants are related.

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Menus and navigation

Learn how to create and edit menus in your online store. The article covers menu item types, hierarchy, locations and drag-and-drop sorting.

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Open baskets - View and restore abandoned shopping carts

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Conversion rate - understand and improve your stats

Understand what your conversion rate means and how to use the statistics page in Shoporama to track your progress over time.

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Customer statistics - understand your customers' behavior

The Customer Statistics page in Shoporama gives you an overview of return rates, customer segments and your most valuable customers.

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Warehouse statistics - overview of your warehouse

Stock statistics give you a complete overview of your stock situation - from tied up capital in dead stock to products that are running low.

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Pages

Learn how to create and edit static pages like About Us, Terms & Conditions and Contact in Shoporama.

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Manage your orders in Shoporama

Guide to managing orders in Shoporama - from receiving to shipping and status updates.

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Pick list

Guide to Shoporama's pick list. Pick and pack orders efficiently with barcode scanning, batch management and mobile-friendly interface.

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