Book a call

Fill out the form and we will call you back as soon as possible

If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

How do I change company information

Guide to changing company name, address and other business information in Shoporama.

Shopejer

Create an additional webshop

Guide to creating an additional online store under the same login in Shoporama.

Shopejer

Remove a user from your shop

Guide to removing a user from your business in Shoporama admin.

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See the number sold of a product

Guide to see how many units you have sold of a specific product in Shoporama.

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Can you change the profile of a product?

Explanation of why you can't switch product profiles and what you can do instead.

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See your revenue

Guide to view and export your revenue in Shoporama for a given period.

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Set currency in your shop

Guide to setting currency (DKK, EUR, NOK, etc.) in your Shoporama online store.

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Change the content of your emails

Guide to customize the content of the automatic emails your Shoporama webshop sends, either via admin or theme templates.

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Change password in Shoporama

Guide to changing your Shoporama admin password.

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Get an email when a new order is placed

Guide to setting up email notification when a new order is received in your Shoporama online shop.

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Add comments to an order

Guide to adding internal comments and notes to orders in Shoporama admin.

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Reset orders, inventory and more.

Guide to reset order numbers, inventory and other data in your Shoporama online store.

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Close your webshop

Guide to closing your Shoporama online store temporarily or permanently.

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Change the order of products in categories

Guide to changing the sort order of products in categories in Shoporama.

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Create country

Guide to creating a new country as a delivery option in your Shoporama online shop.

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Free shipping over a certain amount

Guide to creating free shipping above a certain amount in your Shoporama online shop.

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Change payment card for your subscription

Guide to changing the payment card you use to pay for your Shoporama subscription.

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Stepper discount on products

Guide to creating staircase discounts so customers get increasing discounts when buying more of the same product.

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When will I get my money paid out?

Find out when you get paid from your sales through the payment gateway.

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Find your invoice from Shoporama

Guide to finding and downloading your invoices from Shoporama.

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