Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Setting Up Flatpay

Step-by-step guide to setting up Flatpay as a payment gateway on your Shoporama online store.

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Kundegrupper og B2B-priser: giv forskellige kunder forskellige priser

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Firma-konti med flere brugere og roller

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Reverse charge og VIES-validering: sælg uden moms til erhverv i EU

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Hurtig genbestilling for erhvervskunder

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B2B sales in Shoporama

How to sell to businesses (B2B) and public institutions (B2G) in Shoporama with CVR, EAN and differentiated VAT.

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Create newsletters with AI

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Upselling After Purchase: Sell More on the Receipt Page

Post-purchase upsells display suggested products on the receipt page, allowing customers to add more items with a single click. Here’s how to set it up, select products, and use countdowns, variants, and free shipping.

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Exclude products from the right of withdrawal (e.g., custom-made items, perishable goods, digital content)

Here's how to label items that are legally exempt from the 14-day right of withdrawal, such as custom-made and perishable items, tickets for a specific date, and digital content. See what the customer sees on the product page, at checkout, and in the order confirmation.

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Image Archive: Upload, Organize, and Reuse Your Images

Collect, organize, and reuse your images all in one place with the Image Library. Use them as images for products, categories, and pages, and insert them directly into your text.

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Get stars on Google Shopping with product reviews

Here's how to display your product reviews as stars in Google Shopping using Shoporama's built-in review feed: activation, Google requirements, and registration in Merchant Center.

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Feed-nøgler: Beskyt dine produktfeeds med en hemmelig nøgle

Sådan slår du feed-nøgler til i Shoporama og beskytter dine produktfeeds, så kun Google, Pricerunner, og andre godkendte tjenester kan hente dine data.

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Opsæt Kelkoo-produktfeed i Shoporama

Guide til Kelkoo-produktfeedet i Shoporama: aktivering, feed-adresse, styring af Kelkoo-kategori, og beskyttelse med en feed-nøgle.

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Opsæt Pricerunner-produktfeed i Shoporama

Guide til at aktivere og tilpasse Pricerunner-produktfeedet i Shoporama, så Pricerunner kan hente dine varer.

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Opsæt TradeTracker-feed i Shoporama

Sådan aktiverer du TradeTracker-feedet i Shoporama, så dit affiliate-netværk kan hente dine produkter.

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Sorting products into categories

Learn how to control the order of products in categories with manual sorting, alphabetical view or other sorting methods.

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The newsletter module

Complete guide to Shoporama's built-in newsletter module. Learn how to create campaigns, segment recipients, use A/B testing, set up automatic triggers and popup signup forms.

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Campaigns

Learn how to create promotions in Shoporama that automatically give your customers a discount. Choose from five promotion types: fixed price, cheapest free, percentage discount, amount-based discount or combination discount.

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Stepper discount on products

Here's how to set up volume discounts so customers get a better unit price when they buy multiple units of the same product. This is set up for each product under the "Volume and Tiered Discounts" tab.

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Create volume discounts on products

How to automatically give customers a discount when they buy more of the same product. The quantity discount is set up per product in the Quantity and staircase discount tab.

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