Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

MobilePay Checkout

Guide to setting up MobilePay Checkout as a payment option in your Shoporama online shop.

Shopejer

Send emails to customers who have purchased a product

Guide to send an email to all customers who have purchased a specific product in your Shoporama online store.

Shopejer

What do the 404 errors in the backend mean?

Explanation of 404 errors that appear in the Shoporama backend and what you should do about them.

Shopejer

Create redirects in Shoporama

Short guide to creating redirects in Shoporama so that old URLs point to the right pages.

Shopejer

Import categories via CSV

Guide to importing categories as a CSV file in Shoporama.

Shopejer

The difference between description A and B

Explanation of the difference between description A and B on categories and landing pages in Shoporama.

Shopejer

See which emails Shoporama has sent

Guide to view a log of all emails Shoporama has sent from your online store.

Shopejer

Google Shopping category ID on products

Guide to adding Google Shopping category IDs to products in Shoporama via extra fields.

Shopejer

Filtering on your online store

Guide to setting up filtering on your Shoporama online store so customers can filter products.

Shopejer

Link to stylesheet and other files in your theme

Guide to linking to stylesheets, JavaScript and other files from your Shoporama theme.

Developer

Set up Shipmondo integration

Guide to setting up Shipmondo integration with your Shoporama webshop for shipping and parcel labels.

Shopejer

Set up PostNord with parcel shop

Guide to setting up PostNord with parcel shop as a shipping option in your Shoporama online shop.

Shopejer

3D Secure error in QuickPay

Solution to the '3D secure enrollment failed' error in QuickPay and what you can do.

Shopejer

Split testing in your Shoporama online store

Guide to setting up and running server-side split tests (A/B tests) in Shoporama.

Developer

GDPR - Data Processing Agreement

Information about data processing agreement with Shoporama according to GDPR.

Shopejer

Set up a split test in Shoporama

Detailed guide to setting up a split test in Shoporama with step-by-step instructions.

Developer

Set up Burd integration

Guide to setting up Burd same-day delivery on your Shoporama online store.

Shopejer

Get a copy of your shop

Information about options for getting a copy of your Shoporama online shop to another country, for example.

Shopejer

Create EAN payment as a payment method

Guide to setting up EAN payment (invoice payment for businesses) on your Shoporama online store.

Shopejer

Image name in the URL

Guide to getting the product image name in the URL for better SEO.

Developer

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