Book a call

Fill out the form and we will call you back as soon as possible

If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Set currency in your shop

Guide to setting currency (DKK, EUR, NOK, etc.) in your Shoporama online store.

Shopejer

Change the content of your emails

Guide to customize the content of the automatic emails your Shoporama webshop sends, either via admin or theme templates.

Shopejer

Change password in Shoporama

Guide to changing your Shoporama admin password.

Shopejer

Get an email when a new order is placed

Guide to setting up email notification when a new order is received in your Shoporama online shop.

Shopejer

Add comments to an order

Guide to adding internal comments and notes to orders in Shoporama admin.

Shopejer

Reset orders, inventory and more.

Guide to reset order numbers, inventory and other data in your Shoporama online store.

Shopejer

Close your webshop

Guide to closing your Shoporama online store temporarily or permanently.

Shopejer

Change the order of products in categories

Guide to changing the sort order of products in categories in Shoporama.

Shopejer

Create country

Guide to creating a new country as a delivery option in your Shoporama online shop.

Shopejer

Free shipping over a certain amount

Guide to creating free shipping above a certain amount in your Shoporama online shop.

Shopejer

Insert code in head and body

Guide to insert code from Google, Facebook, cookie banners and more into the head and body of your Shoporama online store.

Developer

Change payment card for your subscription

Guide to changing the payment card you use to pay for your Shoporama subscription.

Shopejer

Stepper discount on products

Guide to creating staircase discounts so customers get increasing discounts when buying more of the same product.

Shopejer

When will I get my money paid out?

Find out when you get paid from your sales through the payment gateway.

Shopejer

Find your invoice from Shoporama

Guide to finding and downloading your invoices from Shoporama.

Shopejer

Create more users in your shop

Guide to creating multiple user logins for your Shoporama admin.

Shopejer

Put a file in the root of your online store

Guide to uploading a file to the root of your Shoporama online shop - for example, verification files for Google.

Developer

Resend the order confirmation

Guide to resend the order confirmation to a customer in Shoporama.

Shopejer

Turn off SMS notification on order status

Guide to disable the SMS notification that appears when you change the order status to 'sent'.

Shopejer

Create volume discounts on products

Guide to creating volume discounts on products in Shoporama.

Shopejer

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