Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Hreflang and Multilingual Online Stores

How Shoporama sets `hreflang`, `x-default`, and `html lang` for your countries, what happens to untranslated pages, and how to manage your own `hreflang` tags and separate online stores.

Shopejer Developer

Product overviews

Shoporama product overview guide: Search, filter, sort and mass edit your products efficiently from the product list.

Shopejer

Edit product

Guide to the Product Edit Page in Shoporama: the top section with "Edit," Inventory, and Sales Statistics; how to customize the page with tabs and hidden cards; and all cards in the order they appear: General, Images, Categories, Labels, Inventory, Variants, Discounts, Bundles, SEO, product feeds, fields, theme settings, search, related products, files, subscription, legal, sales tax, customs, environmental data, and price monitoring.

Shopejer

Order queue

Guide to the order queue in Shoporama. See the status of automatic order actions such as capture, invoicing and stock pull, and learn how to manage the queue.

Shopejer

Order labels

Guide to order labels in Shoporama. Create color-coded labels to organize and categorize your orders and set up automatic allocation based on customer or order type.

Shopejer

Suppliers in Shoporama

Guide to suppliers in Shoporama: create and manage suppliers, associate them with products, use the order list, statistics and dropshipping feature.

Shopejer

Brands and brands in Shoporama

Guide to brands and brands in Shoporama: create brands, upload logos, link to brand pages, use in filtering, Google Shopping and statistics.

Shopejer

Countries and Currency: Delivery Countries, Sales Tax, and Shipping

Set up delivery countries under Delivery → Countries with VAT rates, VAT zones, shipping options, and free shipping, and see how they relate to Webstore → Countries and Currency per Country.

Shopejer

Menus and navigation

Learn how to create and edit menus in your online store. This guide covers menu item types, hierarchy, placements, drag-and-drop sorting, and how to manage top, dropdown, mega, and footer menus in the Montana theme.

Shopejer

Conversion rate - understand and improve your stats

Understand what your conversion rate means and how to use the statistics page in Shoporama to track your progress over time.

Shopejer

Customer statistics - understand your customers' behavior

The Customer Statistics page in Shoporama gives you an overview of return rates, customer segments and your most valuable customers.

Shopejer

Warehouse statistics - overview of your warehouse

Stock statistics give you a complete overview of your stock situation - from tied up capital in dead stock to products that are running low.

Shopejer

Pages

Learn how to create, edit, set to offline, and delete static pages such as "About Us," "Terms and Conditions," and "Contact" in Shoporama.

Shopejer

Manage your orders in Shoporama

Guide to managing orders in Shoporama - from receiving to shipping and status updates.

Shopejer

Cost of Goods Sold & Profitability: Understand your online store's break-even point

Cost of Sales & Profit gives you an overview of your profit margin per month. Learn how to use the numbers to make better decisions on pricing, purchasing and assortment.

Shopejer

ABC analysis: Find out which products make you money

Learn how to use ABC analysis to prioritize your assortment, optimize your inventory and focus on the products that actually drive your business.

Shopejer

Price history and the Omnibus Directive

Shoporama automatically logs price changes and calculates the correct pre-price according to the Omnibus Directive (EU 2019/2161). The default themes support it as a theme setting, and custom themes can use getLowest30DayPrice().

Shopejer

Upload supplier packing slips for inventory update

Upload delivery notes from your suppliers as a PDF or image and let AI automatically extract item numbers and quantities for stock updates.

Shopejer

Restrict payment methods to specific countries

Restrict which payment methods are shown in checkout based on the customer's country of delivery.

Shopejer

Create orders directly from the customer overview

Create orders directly from your customer overview with customer details automatically populated.

Shopejer

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