Need help?
In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.
If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.
Implement Theme Builder in your theme
Guide to implementing Shoporama's Theme Builder in your theme so the merchant can build pages visually.
View emails sent to a customer from your shop
Guide to see which emails a customer has received in connection with an order.
MobilePay på din webshop
Sådan tager du imod MobilePay på din Shoporama-webshop via din betalingsgateway. Se forskellen på MobilePay Online og Vipps MobilePay i QuickPay, og få hjælp, hvis MobilePay ikke vises.
Send emails to customers who have purchased a product
Guide to send an email to all customers who have purchased a specific product in your Shoporama online store.
What do the 404 errors in the backend mean?
Explanation of 404 errors that appear in the Shoporama backend and what you should do about them.
Create redirects in Shoporama
Short guide to creating redirects in Shoporama so that old URLs point to the right pages.
Import categories via CSV
Guide to importing categories as a CSV file in Shoporama.
The difference between description A and B
Explanation of the difference between description A and B on categories and landing pages in Shoporama.
See which emails Shoporama has sent
Guide to view a log of all emails Shoporama has sent from your online store.
Google Shopping category ID on products
Select the correct Google category for your Google Shopping feed by searching directly in the field for products and categories, or enter the ID via CSV import.
Filtering on your online store
Guide to setting up filtering on your Shoporama online store so customers can filter products.
Link to stylesheet and other files in your theme
Guide to linking to stylesheets, JavaScript and other files from your Shoporama theme.
Set up Shipmondo integration
Guide to setting up Shipmondo integration with your Shoporama webshop for shipping and parcel labels.
Set up PostNord with a package pickup location and a package locker
Here's how to set up PostNord as a shipping option in Shoporama and choose whether customers can pick up their packages at a package store, a package locker, or both.
3D Secure error in QuickPay
Solution to the '3D secure enrollment failed' error in QuickPay and what you can do.
Split Testing of Theme Files (Legacy Feature for Smarty 2)
The old split test for individual theme files is only available for stores running Smarty 2. For new tests, use "Split Test" under "Design."
GDPR - Data Processing Agreement
Information about data processing agreement with Shoporama according to GDPR.
Set up a split test in Shoporama
A brief guide to setting up a split test (A/B test) under Design → Split Test and tracking the results.
Set up Burd integration
Guide to setting up Burd same-day delivery on your Shoporama online store.
Get a copy of your shop
Information about options for getting a copy of your Shoporama online shop to another country, for example.
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