Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

Import products from Shopify

Guide to importing products, variants, categories, and images from Shopify to Shoporama via CSV file.

Shopejer

Import products from DanDomain

Guide to importing products, categories, variants and images from DanDomain to Shoporama via XML export.

Shopejer

HeyLoyalty integration

Guide to setting up HeyLoyalty in Shoporama for email marketing with automatic synchronization of subscribers and order data.

Shopejer

OAuth - give apps access to your webshop

Learn how OAuth works in Shoporama. Give third-party apps secure access to your online store without sharing your password.

Developer

Zero searches and search analytics

Learn how to use Shoporama's search analytics to find searches without results and optimize your online store.

Shopejer

Age verification on products

Here's how to set an age restriction of 15, 16, or 18 for products in Shoporama so that the customer's age is verified when paying with ePay. Includes an overview of Danish age restrictions.

Shopejer

Environmental data on products

Guide to recording environmental data on products in Shoporama. Enter packaging, electronic waste (WEEE), and battery information for EPR compliance.

Shopejer

Billy Integration: Transfer Orders to Billy (Shine Accounting)

Here's how to install the free Billy app, connect it to an API token from Billy (Shine Accounting), select sales and payment accounts, and have orders from your online store imported as invoices or financial documents.

Shopejer

Payson payment gateway

Guide to setting up Payson as a payment gateway in Shoporama. Accept payments from Swedish and Nordic customers.

Shopejer

DHL Parcel Shop

Guide to setting up DHL parcel shop as a shipping method in Shoporama. Let customers choose the nearest DHL ServicePoint at checkout.

Shopejer

Profile fields (customer fields)

Guide to creating custom profile fields on customers in Shoporama. Add extra fields to customer profiles to collect additional information.

Shopejer Developer

Unsubscribe links in automatic emails

Give your customers the option to unsubscribe from automatic follow-up emails after purchases and product reviews - with a simple link in the email.

Shopejer

Which templates are used for which emails?

Complete overview of all email templates in Shoporama - order confirmations, abandoned baskets, return labels, product reviews and much more.

Developer

Email templates in your theme

Overview of all email templates in Shoporama themes. Learn what each template does, when it's sent, and what variables you can use to customize your emails.

Shopejer Developer

Settings for transactional emails

How to set when Shoporama automatically sends transactional emails like abandoned baskets, payment reminders and product reviews.

Shopejer

Image quality and aspect ratio in Shoporama

Learn how Shoporama handles image quality and image format, and what you can do if your images don't look sharp enough.

Shopejer

What emails does Shoporama send to my customers?

Overview of automatic emails Shoporama sends to your customers - order confirmation, abandoned baskets, track-and-trace, product reviews, and more.

Shopejer

What is the difference between open basket and closed basket?

Understand the difference between open and closed baskets in Shoporama - stock reservation, customer experience and which type is right for your online store.

Shopejer

How to switch between open and closed basket

Step-by-step guide to enable or disable open basket in your Shoporama online shop - and what you need to be aware of.

Shopejer

Create manufacturers in Shoporama

Guide to creating manufacturers in Shoporama - a legal requirement for certain products from 2025.

Shopejer

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