Need help?
In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.
If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.
How do you reset cache?
Guide to resetting the cache on your Shoporama online store so that changes take effect immediately.
Why does the text look different in the shop than in the backend?
Explanation of why text formatted in the WYSIWYG editor may look different in your online shop and how to fix it.
See the number sold of a product
Guide to see how many units you have sold of a specific product in Shoporama.
Can I change the product profile of a product?
Explanation of why you can't switch product profiles and what you can do instead.
Set currency in your shop
Set your store's currency and sell in other currencies by country using the current exchange rate or a fixed rate, price adjustments, rounding, and fixed prices for products.
Change the content of your emails
Guide to customize the content of the automatic emails your Shoporama webshop sends, either via admin or theme templates.
Get an email when a new order is placed
Guide to setting up email notification when a new order is received in your Shoporama online shop.
Add comments to an order
Guide to adding internal comments and notes to orders in Shoporama admin.
Reset orders, inventory and more.
Guide to reset order numbers, inventory and other data in your Shoporama online store.
Close your webshop
Guide to closing your Shoporama online store temporarily or permanently.
Create a new shipping country
Guide to creating a new shipping country under Shipping → Countries in your Shoporama online store, and when you should also add the country under Online Store → Countries.
Change payment card for your subscription
Guide to changing the payment card you use to pay for your Shoporama subscription.
When will I get my money paid out?
Find out when you get paid from your sales through the payment gateway.
Find your invoice from Shoporama
Guide to finding and downloading your invoices from Shoporama.
Create more users in your shop
A guide to creating multiple user logins for your Shoporama admin panel and assigning each user a role that determines what they can do.
Resend the order confirmation
Guide to resend the order confirmation to a customer in Shoporama.
Turn off SMS notification on order status
Guide to disable the SMS notification that appears when you change the order status to 'sent'.
Create a new shipping option
Guide to creating new shipping options and assigning them to countries in Shoporama.
Own email on your domain
Information about email hosting and options to get email on your own domain with Shoporama.
Sort products on a landing page
How to sort products on a Shoporama landing page—either automatically or in your own order using drag-and-drop—and how to select a default sort order for new landing pages.
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