Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us an email at support@shoporama.dk.

All Shopejer Developer

Restore a deleted category

Information about restoring deleted categories in Shoporama - what is possible and what is not.

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What does a Shoporama shop cost?

Overview of prices and what is included in a Shoporama subscription.

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Pink orders - missing transaction ID

Explanation of what it means when orders are pink and it says 'Missing trans. id'.

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Handle returns

Guide to Shoporama's returns center - handle returns, create credit notes, and manage customer return requests.

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SSL / HTTPS on your webshop

All about SSL/HTTPS in Shoporama - automatic certificates, troubleshooting SSL issues and DNS configuration.

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