Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

How to switch between open and closed basket

Step-by-step guide to enable or disable open basket in your Shoporama online shop - and what you need to be aware of.

Shopejer

Create manufacturers in Shoporama

Guide to creating manufacturers in Shoporama - a legal requirement for certain products from 2025.

Shopejer

Create security profiles

Guide to creating security profiles for products in Shoporama according to EU regulations.

Shopejer

GPSR fields on products

Guide to implement GPSR fields (manufacturer and safety profile) on products according to EU regulations.

Shopejer Developer

Price monitoring of competitors

Guide to setting up competitor price monitoring in Shoporama.

Shopejer

How do I receive payment online?

What does it take to accept credit card or MobilePay payments online? Read about acquiring agreements, payment gateways and alternative payment methods.

Shopejer

MakeInfluence tracking

Guide to implementing the MakeInfluence tracking pixel on your Shoporama webshop to track sales from influencer collaborations.

Shopejer

Priceshape feed

Guide to setting up a Priceshape feed on your Shoporama online store via an XML file and a landing page.

Shopejer

Language support in themes

Guide to using the translation feature in Shoporama themes with Smarty t-tags and language files.

Developer

Include color and size in Partner Ads feed

Guide to adding color, size and gender to your Partner Ads feed in Shoporama via product profiles and extra fields.

Shopejer

Export customers who have purchased a specific product

Guide to export a list of customers who have purchased a specific product and send them an email.

Shopejer

Update the cost price of multiple products at once

Guide to mass edit the cost price (purchase price) of multiple products in the Shoporama admin.

Shopejer

Custom design on captcha

Guide to customize the captcha design in your Shoporama theme with your own HTML and styling.

Developer

Set noindex on a page, product or category

Guide to setting noindex in Shoporama so that search engines do not index certain pages.

Shopejer Developer

Set up Klaviyo integration

Guide to setting up Klaviyo integration with your Shoporama online store for automated email flows.

Shopejer

Create a credit note

Guide to creating a credit note in Shoporama when you receive returns or need to refund an order.

Shopejer

Variables in a Shoporama theme

Overview of global and page-specific Smarty variables available in Shoporama themes.

Developer

Customize emails based on shipping method

Guide to display different content in your emails depending on the shipping method - e.g. shipping vs. pickup.

Developer

Fetch content from external URL in themes

Guide to fetching content from external URLs in Shoporama themes with the Smarty fetch feature.

Developer

3D Secure on QuickPay

Guide to enabling 3D Secure (SCA) on your QuickPay integration in Shoporama.

Shopejer

Showing 281–300 of 381 Articles

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