Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Update stock with CSV file

Guide to updating inventory on many products via CSV import in Shoporama.

Shopejer

Discount codes on a group of products

Guide to creating discount codes that only apply to a limited group of products in Shoporama.

Shopejer

Blog linked to your shop

Complete guide to the blog feature in Shoporama - create posts, schedule publishing, link products, optimize for search engines and use dynamic variables.

Shopejer

Redirects when moving shop

Guide to setting up redirects when moving your shop to Shoporama to preserve SEO value.

Shopejer

Synchronizing stock with variants

Guide to stock syncing products with variants in Shoporama.

Shopejer

GLS error: No free function server

Explanation of the GLS 'No free function server' error - what it means and what you can do.

Shopejer

Calculating inventory value

Explanation of how the inventory value is calculated in Shoporama. Weighted average, cost price, bundles, variants and credit notes.

Shopejer

Checkout flow and shipping calculation

Guide for developers to implement shipping in the checkout flow of a Shoporama theme.

Shopejer

Error when transferring to GLS

Overview of typical GLS transfer errors in Shoporama and solutions for them.

Shopejer

Optimize the search function

Tips to improve search results in your Shoporama online store when the search function doesn't show what you want.

Shopejer

Additional fees for MobilePay and Fraudfighter

Explanation of additional fees for MobilePay, Fraudfighter and other add-on services.

Shopejer

REST API documentation

Link to documentation for Shoporama's REST API for integration with external systems.

Developer

Shared inventory between webshops

Guide to setting up shared inventory so that two Shoporama webshops draw from the same inventory.

Shopejer

Images are not imported

Troubleshooting when product images are not imported correctly via CSV in Shoporama.

Shopejer

Set up Dinero integration

Guide to setting up Dinero integration with Shoporama to automatically transfer sales to the accounts.

Shopejer

The connection is unsecure - troubleshooting

Solution to the 'Connection is insecure' error with yellow padlock even if you have an SSL certificate.

Shopejer

Add a comment to a product in your cart

Learn how to add a comment field to products in the basket - for engraving, gift wrapping or other customer requests.

Developer

Add multiple products to the basket at a time

Guide to implementing an 'add more to cart' feature, for example on landing pages or wholesale pages.

Developer

See created webhooks in your shop

Guide to see which webhooks are created in your Shoporama online store.

Shopejer

How do you reset cache?

Guide to resetting the cache on your Shoporama online store so that changes take effect immediately.

Shopejer

Showing 241–260 of 293 Articles

Still need help?

Our support team is ready to help you