Book a call

Fill out the form and we will call you back as soon as possible

If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Turn off SMS notification on order status

Guide to disable the SMS notification that appears when you change the order status to 'sent'.

Shopejer

Create volume discounts on products

Guide to creating volume discounts on products in Shoporama.

Shopejer

Create a new shipping option

Guide to creating new shipping options and assigning them to countries in Shoporama.

Shopejer

Own email on your domain

Information about email hosting and options to get email on your own domain with Shoporama.

Shopejer

Sort products on a landing page

Guide to sorting products on Shoporama landing pages by different parameters.

Shopejer

Backup your shop

Guide to backing up your Shoporama online store - products, categories, themes and data.

Shopejer

Inventory value without cost price

What to do if your inventory value is not correct because you missed the cost price when registering stock.

Shopejer

Switch between old and new backend

Guide to switching between the old and new backend in Shoporama.

Shopejer

Copy a product

Guide to copying a product in Shoporama - including variants, images and descriptions.

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Which user receives system emails?

Guide to view and change which user receives system emails from Shoporama.

Shopejer

Receive email when stock is low

Guide to receive an email notification when the stock status of a product reaches a certain quantity.

Shopejer

Create invoice payment

Guide to setting up invoice payment as a payment method in Shoporama.

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Are the numbers in the backend with or without VAT?

Answer whether the revenue figures on the Shoporama backend are with or without VAT.

Shopejer

Cancel your Shoporama subscription

Guide to canceling your Shoporama subscription and closing your online store.

Shopejer

Restore a deleted category

Information about restoring deleted categories in Shoporama - what is possible and what is not.

Shopejer

Log in with SFTP

Guide to logging in to your Shoporama online store with SFTP so you can edit your theme.

Developer

What does a Shoporama shop cost?

Overview of prices and what is included in a Shoporama subscription.

Shopejer

Pink orders - missing transaction ID

Explanation of what it means when orders are pink and it says 'Missing trans. id'.

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Handle returns

Guide to Shoporama's returns center - handle returns, create credit notes, and manage customer return requests.

Shopejer

SSL / HTTPS on your webshop

All about SSL/HTTPS in Shoporama - automatic certificates, troubleshooting SSL issues and DNS configuration.

Shopejer

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