Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Create a credit note

Guide to creating a credit note in Shoporama when you receive returns or need to refund an order.

Shopejer

Variables in a Shoporama theme

Overview of global and page-specific Smarty variables available in Shoporama themes.

Developer

Customize emails based on shipping method

Guide to display different content in your emails depending on the shipping method - e.g. shipping vs. pickup.

Developer

Fetch content from external URL in themes

Guide to fetching content from external URLs in Shoporama themes with the Smarty fetch feature.

Developer

3D Secure on QuickPay

Guide to enabling 3D Secure (SCA) on your QuickPay integration in Shoporama.

Shopejer

How to create redirects on Shoporama

Guide to creating redirects in Shoporama - from simple redirects to regex and CSV import.

Shopejer

Associate images to a variant

Guide to associate product images to specific variants so that the correct image is displayed when selecting a variant.

Shopejer

Implement Theme Builder in your theme

Guide to implementing Shoporama's Theme Builder in your theme so the merchant can build pages visually.

Developer

View emails sent to a customer from your shop

Guide to see which emails a customer has received in connection with an order.

Shopejer

MobilePay Checkout

Guide to setting up MobilePay Checkout as a payment option in your Shoporama online shop.

Shopejer

Send emails to customers who have purchased a product

Guide to send an email to all customers who have purchased a specific product in your Shoporama online store.

Shopejer

What do the 404 errors in the backend mean?

Explanation of 404 errors that appear in the Shoporama backend and what you should do about them.

Shopejer

Create redirects in Shoporama

Short guide to creating redirects in Shoporama so that old URLs point to the right pages.

Shopejer

Import categories via CSV

Guide to importing categories as a CSV file in Shoporama.

Shopejer

The difference between description A and B

Explanation of the difference between description A and B on categories and landing pages in Shoporama.

Shopejer

See which emails Shoporama has sent

Guide to view a log of all emails Shoporama has sent from your online store.

Shopejer

Google Shopping category ID on products

Guide to adding Google Shopping category IDs to products in Shoporama via extra fields.

Shopejer

Filtering on your online store

Guide to setting up filtering on your Shoporama online store so customers can filter products.

Shopejer

Link to stylesheet and other files in your theme

Guide to linking to stylesheets, JavaScript and other files from your Shoporama theme.

Developer

Set up Shipmondo integration

Guide to setting up Shipmondo integration with your Shoporama webshop for shipping and parcel labels.

Shopejer

Showing 241–260 of 326 Articles

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