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Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Change password in Shoporama

Guide to changing your Shoporama admin password.

Shopejer

Turn off SMS notification on order status

Guide to disable the SMS notification that appears when you change the order status to 'sent'.

Shopejer

Sort products on a landing page

Guide to sorting products on Shoporama landing pages by different parameters.

Shopejer

Split testing in your Shoporama online store

Guide to setting up and running server-side split tests (A/B tests) in Shoporama.

Developer

Language support in themes

Guide to using the translation feature in Shoporama themes with Smarty t-tags and language files.

Developer

SSL / HTTPS on your webshop

Guide to getting an SSL certificate and HTTPS on your Shoporama online store.

Shopejer

Stripe payment gateway

Learn how to set up and use Stripe as a payment gateway in your Shoporama online shop. Stripe supports card payment, MobilePay, Klarna, Apple Pay, Google Pay and many more payment methods.

Shopejer

Synchronizing stock with variants

Guide to stock syncing products with variants in Shoporama.

Shopejer

Backup your shop

Guide to backing up your Shoporama online store - products, categories, themes and data.

Shopejer

Add comments to an order

Guide to adding internal comments and notes to orders in Shoporama admin.

Shopejer

Associate images to a variant

Guide to associate product images to specific variants so that the correct image is displayed when selecting a variant.

Shopejer

Add a comment to a product in your cart

Learn how to add a comment field to products in the basket - for engraving, gift wrapping or other customer requests.

Developer

Customize emails based on shipping method

Guide to display different content in your emails depending on the shipping method - e.g. shipping vs. pickup.

Developer

Customize Shoporama admin

Guide to customizing colors, logo and appearance of Shoporama admin with custom CSS.

Developer

Tracking in your Shoporama webshop

Overall guide to tracking setup with Google Analytics, Google Tag Manager and e-commerce tracking.

Developer

Stepper discount on products

Guide to creating staircase discounts so customers get increasing discounts when buying more of the same product.

Shopejer

Typical errors in the E-conomic integration

Overview of common errors in the E-conomic integration in Shoporama and solutions for them.

Shopejer

Extended fields

Learn how to use Shoporama extended fields to add extra content to your products, categories and pages - defined by your theme.

Shopejer Developer

Avoid losing Google rankings when moving

Best practices to maintain your Google rankings when moving your shop to Shoporama.

Shopejer

Variables in a Shoporama theme

Overview of global and page-specific Smarty variables available in Shoporama themes.

Developer

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