Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Update prices via CSV import

Guide to updating prices on many products via CSV import in Shoporama.

Shopejer

Error when transferring to GLS

Overview of typical GLS transfer errors in Shoporama and solutions for them.

Shopejer

Optimize the search function

Tips to improve search results in your Shoporama online store when the search function doesn't show what you want.

Shopejer

Additional fees for MobilePay and Fraudfighter

Explanation of additional fees for MobilePay, Fraudfighter and other add-on services.

Shopejer

Images on landing pages

Guide to adding and displaying images on landing pages in Shoporama.

Developer

REST API documentation

Link to documentation for Shoporama's REST API for integration with external systems.

Developer

Consumers' Association as a payment method

Guide to accepting payment from the Consumers' Union in your Shoporama online store.

Shopejer

Shared inventory between webshops

Guide to setting up shared inventory so that two Shoporama webshops draw from the same inventory.

Shopejer

Images are not imported

Troubleshooting when product images are not imported correctly via CSV in Shoporama.

Shopejer

Set up Dinero integration

Guide to setting up Dinero integration with Shoporama to automatically transfer sales to the accounts.

Shopejer

The connection is unsecure - troubleshooting

Solution to the 'Connection is insecure' error with yellow padlock even if you have an SSL certificate.

Shopejer

Set up Heysender integration

Guide to setting up Heysender integration so your transactional emails support DMARC, SPF and have better deliverability.

Shopejer

Notification under SFTP information

Learn how you as a theme developer can display a message on the admin page with SFTP login details.

Developer

Add a comment to a product in your cart

Learn how to add a comment field to products in the basket - for engraving, gift wrapping or other customer requests.

Developer

Add multiple products to the basket at a time

Guide to implementing an 'add more to cart' feature, for example on landing pages or wholesale pages.

Developer

Change the background color on fixed delivery orders

Learn how to give orders with a specific shipping method a special background color in the admin order overview.

Developer

See created webhooks in your shop

Guide to see which webhooks are created in your Shoporama online store.

Shopejer

How do you reset cache?

Guide to resetting the cache on your Shoporama online store so that changes take effect immediately.

Shopejer

Why does the text look different in the shop than in the backend?

Explanation of why text formatted in the WYSIWYG editor may look different in your online shop and how to fix it.

Shopejer

Multiple recipients on the contact form

Learn how to send the contact form to multiple recipients by adding user IDs as a hidden field.

Shopejer

Showing 221–240 of 285 Articles

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